COVID Policy

COVID Policy

Last Updated: 2021 June 7th

With the current state of affairs with COVID-19 and the global pandemic, we have put the health and safety of our guests and hosts first. We’ve created a set of mandatory COVID-19 safety practices for both for hosts and guests based on guidance from the World Health Organization. In addition, you should be familiar with general health and safety guidelines for COVID-19 safety, continue to monitor applicable government travel restrictions and advisories, and follow all national and local guidelines.

Shuswap Lake Travel Holdings LTD has introduced guidelines to help address health and safety concerns, but these measures cannot eliminate all risk. Especially if you’re in a higher risk category (e.g. people above the age of 65 or people with pre-existing medical conditions such as diabetes or heart disease), we recommend obtaining professional guidance and taking extra precautions when you are making the decision to book.

COVID-19 safety practices (required)

Wear a mask and practice social distancing

All hosts and guests must agree to:

Wear a mask or face covering when interacting in person

Maintain 6 feet/2 meters of distance from each other at all times

Follow enhanced cleaning protocol’s between each stay

All hosts must agree to follow the enhanced cleaning protocol’s between guest stays.

Enhanced Cleaning Protocol


  • Ventilate the space before and during cleaning, when possible
  • Use disinfectants approved by your local regulatory agencies for use against COVID-19
  • Always read the directions and warnings on your cleaning products carefully
  • Wash or disinfect your hands, and wear a mask and gloves while cleaning
  • Sweep, vacuum, dust, and/or mop areas before sanitizing
  • Wash all dishes and laundry at the highest heat setting possible
  • Wipe down hard surfaces with soap and water
  • Spray high-touch surfaces in each room with an approved disinfectant spray
  • Let the disinfectant stand for the length of time specified on the product label
  • Allow the surface to air-dry
  • Refer to the best practices in each room-by-room checklist to make sure that all areas are cleaned and sanitized between each stay
  • Share these requirements with your hosting team and cleaning professionals
  • Wash your hands and replace gloves before replacing guest supplies, linens, and cleaning kits
  • Safely dispose of or wash cleaning supplies and protective gear
  • Don’t re-enter a room once it’s been sanitized
  • Empty and/or clean your equipment (e.g. vacuum, microfibre cloths) between each turnover


All hosts and guests are required to follow the COVID-19 safety practices outlined above, as applicable. If you’re a guest, you will not be eligible for a refund if your host cancels your reservation because you did not comply with these practices.

Similarly, if you’re a host, you will not be eligible for a payout if a guest cancels their stay because you did not comply with these practices. Any host or guest who repeatedly violates these guidelines may face other consequences, including account suspension or removal from the community.

Additional guidance for traveling and hosting during COVID-19

Don’t travel or host if you’ve recently been exposed to or have symptoms of COVID-19

To protect the health and safety of our community, it is Shuswap Lake Travel Holdings LTD’s policy that hosts (and all people who may be present at the listing before or during a stay) should not enter their listing(s) or interact with their guests, and guests should not check into a listing if any of the following are true:

You are actively infected or have tested positive with COVID-19 in the past 30 days

You suspect you are sick or have been exposed and are awaiting test results to confirm or deny a diagnosis of COVID-19

You are showing symptoms or are concerned about possible infection of COVID-19

You’ve had close, sustained contact with an individual confirmed or suspected to be infected with COVID-19, within the last 14 days*

Wash your hands regularly

Be sure to wash your hands often, especially if you’re in contact with people outside your reservation and are touching surfaces and utensils in a shared space or a common area.

Wash your hands properly with soap and water for at least 20 seconds

If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol; cover your hands and rub them together until they feel dry

Maintain distance and wear a mask in common areas and shared spaces

When you are in a common area or shared space (as a host or guest), wear a mask and maintain distance from anyone who’s not part of your reservation at all times in accordance with the COVID-19 safety practices (at least 6 feet or 2 meters). Hosts should avoid physical contact with guests and provide a no-contact check-in whenever possible.

Remember, if you feel uncomfortable staying in a private room or shared space, consider booking an entire place instead. If you’re uncomfortable hosting a private room or shared space, you can list your entire place, or pause your hosting if that’s not possible.

Hosts should also follow local guidelines around hosting private rooms, shared spaces, and the total number of people allowed to gather in the listing.

Note: As of June 6th, 2021, Shuswap Lake Travel Holdings LTD has announced a ban on all parties and events at Shuswap Lake Travel Holdings LTD’s listings, including a cap on occupancy at 16. This party ban applies to all future bookings on Airbnb and it will remain in effect indefinitely, until further notice.

Additional guidelines for hosts of private rooms and shared spaces

Hosts of private room or shared space listings should also:

Cap the guest count to allow for social distancing in all common areas

Limit the spaces that guests can access, to avoid unnecessary exposure for you and your guests

Ventilate common areas during the stay, when safe and secure to do so, as specified in the cleaning protocol

Clean and sanitize common areas (such as bathrooms and kitchens) as frequently as possible

Some governments may place restrictions on hosting private or shared rooms or may impose additional obligations or requirements on those spaces. Please make sure to review and follow any additional safety and cleaning guidance from government and/or health authorities in your local jurisdiction.

What to do if you test positive for COVID-19 during or after your stay

If you recently tested positive for COVID-19 or have started to feel any COVID-19 symptoms, and have recently stayed in a listing or interacted with guests as a host, contact us. You should also inform relevant local authorities as well as your doctor.